Privacy Policy
Last updated: July 24, 2026
CallSync (“we”) provides VoIP calling, call recording, transcription, and email briefs for field teams. This policy explains what we collect and how we use it.
Information we collect
Account data (email, name), contacts you choose to sync or save, call metadata (numbers, duration, status), call recordings and transcripts, notes you add, purchase/subscription status via Apple, Google, and RevenueCat, and basic device/diagnostics needed to operate the app.
How we use it
To place and record calls, generate transcripts, send briefs you request, meter minutes, process payments, secure the service, and improve reliability. We do not sell your personal information.
Processors
We use service providers including Supabase (auth/database), Telnyx (voice/recording), OpenAI (transcription), RevenueCat and the app stores (billing), and Resend (email). They process data only to provide these services.
Retention & deletion
Call records and recordings are retained while your account is active so you can review history and share briefs. You can delete your account in Settings, which removes your auth identity, associated app data we control, and releases your dedicated CallSync phone number when one was assigned.
Contact
Questions: support@callsync.app